Privacy Policy

Last updated: 29 September 2026

This policy explains how personal data is collected and processed through www.pelletteriagraziella.com.

1. Owner and Data Controller

PELLETTERIA GRAZIELLA S.R.L.

Viale Serenissima, 32 – 30030 Tombelle di Vigonovo (VE), Italy

VAT and tax identification number: 03846660276

Email: info@pelletteriagraziella.com

Telephone: +39 049 573 1938

2. Personal data collected

Personal data collected directly or through third-party services includes first name, last name, email address, information supplied in enquiries, usage data, device information, IP addresses and tracking technologies.

You may provide data voluntarily, for example by completing the contact form. Usage data may be collected automatically while you browse the website. This can include pages visited, request times, IP addresses, browser and operating-system information, approximate country and details of your navigation through the website.

Unless otherwise stated, data requested by the website is required to provide the relevant service. Where a field is indicated as optional, you may leave it blank without affecting availability of the service. Contact the Data Controller if you are unsure which information is required.

If you provide information about another person, you are responsible for ensuring that you may lawfully share it. Cookies and similar technologies are used to provide the requested service and for the purposes described in the Cookie Policy.

3. Purposes of processing

Data is processed to operate the website, respond to enquiries and requests for quotations, manage privacy and cookie preferences, comply with legal obligations, respond to lawful requests, protect the rights and interests of the Data Controller, users or third parties, and detect misuse or fraudulent activity.

Contact form: the information you submit is used to respond to your request. Data may include first name, last name, email address, the contents of your message and usage data.

4. Website providers and services

Wix – Wix.com, Ltd. (Israel)

Wix provides the platform used to develop, operate and host this website. The platform includes tools for managing website functions and usage information. Data processed includes usage data, device information and tracking technologies. Platform providers may operate servers in different countries.

iubenda Privacy Controls and Cookie Solution – iubenda srl (Italy)

This service collects and stores your preferences concerning the processing of personal data, particularly the use of cookies and other tracking technologies. Data processed includes IP addresses and tracking technologies.

5. How and where data is processed

The Data Controller uses appropriate security measures to prevent unauthorised access, disclosure, alteration or destruction of personal data. Processing uses computer and communication systems, with organisational methods related to the purposes described in this policy.

Where necessary, data may be accessible to authorised personnel and external service providers, such as hosting providers, technical service providers, IT companies or communication agencies. Where required, providers are appointed as data processors. An up-to-date list of processors can be requested from the Data Controller.

Data is processed at the Data Controller’s operating offices and wherever the parties involved in processing are located. This may involve transferring data to a country other than the one in which you are located. You may contact the Data Controller for further information about processing locations, the legal basis for international transfers and the safeguards used to protect your data.

6. Legal bases for processing

Depending on the purpose and circumstances, processing is based on one or more of the following grounds: your consent for specific purposes; performance of a contract or steps taken at your request before entering into a contract; compliance with a legal obligation; a task carried out in the public interest or the exercise of official authority, where applicable; or the legitimate interests of the Data Controller or a third party.

You can ask the Data Controller to clarify the specific legal basis for a processing activity, including whether providing data is a statutory or contractual requirement or necessary to enter into a contract.

7. Retention

Personal data is kept for as long as required for the purpose for which it was collected. Data relating to performance of a contract is retained until that contract has been fulfilled. Data processed for legitimate interests is retained for as long as necessary to fulfil those interests. Further details can be requested from the Data Controller.

Where processing is based on consent, data may be retained until consent is withdrawn. A longer retention period may be required by law or by an order of a competent authority. Data is deleted when its retention period ends; rights relating to that data can no longer be exercised once it has been deleted.

8. Your rights

Within the conditions and limits set by applicable law, you may:

• withdraw consent at any time;

• object to processing based on grounds other than consent;

• obtain confirmation of processing, access your data and receive a copy;

• request correction or updating of inaccurate data;

• request restriction of processing;

• request erasure of personal data;

• receive data in a structured, commonly used, machine-readable format and, where technically feasible, have it transmitted to another controller;

• lodge a complaint with a competent data protection supervisory authority or seek a judicial remedy.

If processing is based on legitimate interests, public interest or official authority, you may object on grounds relating to your particular situation. If data is processed for direct marketing, you may object at any time, free of charge and without giving a reason; processing for that purpose must then stop. The processing activities used on this website are described above.

You may also request information about the legal basis and safeguards for transfers to other countries or international organisations.

9. Exercising your rights

Send requests to info@pelletteriagraziella.com or use the Data Controller’s contact details above. Requests are handled free of charge and answered as soon as possible, within one month, with the information required by applicable law.

Corrections, erasure or restrictions will be communicated to recipients to whom the data has been disclosed, unless this is impossible or involves disproportionate effort. You may ask to be informed of those recipients.

10. Further information

Personal data may be used in legal proceedings, or in preparation for them, to protect against misuse of the website or related services. The Data Controller may be required to disclose data to public authorities.

For operation and maintenance, this website and its service providers may collect system logs recording interactions; these may contain personal data such as IP addresses.

Additional information about particular services or processing activities can be requested from the Data Controller. This policy applies to this website unless otherwise stated.

11. Cookies and changes to this policy

This website uses cookies and other tracking technologies. Please read the Cookie Policy for information about these technologies and how to manage your preferences.

Changes to this policy will be published on this page and, where possible, communicated through the website or other available contact details when technically and legally feasible. Please check the date above when reviewing this policy. If a change affects processing based on consent, consent will be requested again where necessary.

12. Definitions

Personal data means information identifying or making a natural person identifiable, directly or indirectly. A user is an individual using this website; the data subject is the person to whom the data relates. The Data Controller determines why and how data is processed. A processor handles data on the Controller’s behalf.

Usage data is information collected automatically about interaction with the website, including technical request details, device and browser information and pages visited. Cookies are small items of data stored in a browser. Trackers include cookies and other technologies, such as identifiers, pixels, scripts, tags or fingerprinting, that access or store information on a device.

References to the European Union include the European Economic Area unless otherwise stated.

Cookie Policy (English) · Wix Privacy Policy · iubenda Privacy Policy